How long is the delivery time for the items I ordered?
Unless otherwise stated in the offer, the delivery time within Germany is 1-3 working days and for orders from the Netherlands, Belgium and Austria 1-6 working days from receipt of payment, or from receipt of the order confirmation for purchases on account.

Which countries do you ship to, and what are the shipping costs?
Delivery exclusively will be made in the country, the pre-selected countries shop version. Shipping to countries beyond the selected country shop version is not possible. The following shop country versions are available and can be chosen:

Shop Germany - Delivery only to Germany, free of shipping costs
Shop Netherlands - Delivery only to the Netherlands, free of shipping costs
Shop Belgium - Delivery only to Belgium, free of shipping costs
Shop Austria - Delivery only to Austria, free of shipping costs

A free of charge collection at the following address is possible for every order, regardless of the selected country shop version:

Konrad-Ott-Str. 1
91301 Forchheim
Mo. to Sa. from 10:00 am to 6:00 am
(ready for collection three working days after order)

Which parcel service delivers my order?
Deliveries are made within Germany and internationally with DHL or a contractual partner of DHL ("parcel delivery company").

What is the minimum order value for the DESOTO online shop?
The minimum order value is 20,-- €. Orders below the minimum order value cannot be processed.

Is there any information on repeat orders for individual articles?
No, please contact our hotline or send us an e-mail for more detailed information on the availability of individual items. Our contact details are: DESOTO hotline: 09191 / 83 458; E-Mail:

Is partial delivery automatic?
Yes. If not all products are in stock, DESOTO is entitled to cancel the missing articles and partially deliver the goods that are in stock. Any payments made shall be reimbursed to the customer without delay.

Is the return of my ordered items free of charge for me?
You have the right to cancel this contract within fourteen days without giving reasons and to return the goods free of charge to the DESOTO online shop. More information on the right of cancellation can be found in our General Terms and Conditions (GTC).

Can I exchange my goods?
Unfortunately, an automatic exchange is not possible. Please reorder the desired article from the DESOTO online shop.


If so, please contact us!

Online shop customer service
Mo-Fr: 08:00 am until 8:00 pm
Sa: 09:00 am - 1:00 pm

Phone: 09191 / 83 458